By entrusting us with the outsourcing of your dedicated server, we place it in our monitoring system. That way, the key services of your server are supervised and our team is automatically warned as soon as a failure is detected. For that matter, we detect in a lot of cases warning signs of a failure and we are able to take action before the incident reaches your customers.
You will also have access to all of the detected problems at all time from the Decanet Customer Area, as well as the time it took to solve them, charts and sets of average measuring the various services of your server in order to guarantee a maximum of transparency regarding the state of your device as part of outsourcing.
In order to ensure a service as efficient as possible, our teams have not only passed several certifications, we also have invested in quite a number of tools optimising each crucial step of outsourcing. As an example, we possess an efficient infrastructure that will watch the important elements of your device at any minute or hour of the year to then warn our team if there were a problem. We also possess secured storage space that we can use for the back-ups of your data.
Because we want to master as best as possible the tools that are used as part of our outsourcing, we are therefore led to internally develop proprietary solutions combining performances and safety, like in the case of our own backup plan.
Our team is partners with OVH and is technically able to sell, incorporate, work with and maintain the products of the Roubaix host. As such, we have direct and priviledged contacts with the OVH team to save your time when it comes to reinstating your device after a hardware failure or a network one.
Our network administrators have Cisco CCNA certifications that make them fit to take action on the network equipments of your infrastructure.